BC Game App FAQ – Your Questions Answered

Go to the Login page and click "Forgot password?" below the sign-in fields. Enter the email address registered to your account and a reset link will be sent to your inbox within a few minutes. If it does not arrive, check your spam or junk folder. Once you click the link, you can set a new password immediately. If you no longer have access to your registered email, contact the BC Game support team through live chat and they will guide you through manual account recovery.

After logging in, go to your Wallet section and select "Deposit". Choose JazzCash or Easypaisa from the payment method list and enter the amount you wish to deposit in PKR. You will be shown a mobile number or account number to send the payment to. Once you confirm the transfer from your JazzCash or Easypaisa app, the funds appear in your BC Game balance typically within a few minutes. Keep your transaction reference handy in case you need to follow up with support.

Most withdrawals via JazzCash, Easypaisa, and Raast are processed within a few hours under normal conditions. Bank transfers may take one to two business days depending on your bank. Withdrawal limits vary based on your account level and verification status — players with a fully verified account generally have higher daily limits. There is a minimum withdrawal threshold which you can confirm in your account's wallet settings. Always make sure your bonus wagering requirements are fully met before requesting a cashout, as pending wagering can hold up the process.

Yes. BC Game supports direct bank transfers alongside mobile wallet options. To use bank transfer, select it as your payment method in the Wallet section and follow the instructions provided. You will typically need to make a transfer from your bank and upload a screenshot or reference number as confirmation. Raast — Pakistan's instant payment system — is also supported and usually settles faster than traditional bank transfers. If you run into any trouble, the live support team can walk you through the steps.

BC Game covers a wide range of cricket markets. For Pakistan Super League matches you will find match winner, top batsman, top bowler, total runs over/under, first over runs, method of dismissal, and many more. International T20s and Test matches are equally well-covered. Live in-play betting is available on most major matches, allowing you to place bets as the action unfolds — ball by ball odds update in real time. Head to the Bet section after logging in to see all active markets.

If a cricket match is abandoned or officially cancelled before a result is possible, BC Game follows standard industry settlement rules. Most pre-match bets are voided and the stake is returned to your wallet in full. For live bets placed after the match started, settlement depends on how many overs were completed and whether the game had reached a point where a result could be determined under Duckworth-Lewis-Stern (DLS) rules. The specific outcome will be shown in your Bet History inside your account. If you feel a settlement was incorrect, contact support with the bet reference number.

New players who register and make their first deposit qualify for the BC Game welcome bonus. The bonus amount is credited to your bonus wallet and comes with a wagering requirement — meaning you need to play through the bonus a certain number of times before the resulting winnings can be withdrawn as real PKR. The exact percentage match and wagering multiplier are shown on the promotions page when you log in. Make sure to opt in to the bonus before completing your first deposit, as it cannot be applied retroactively.

There are a few common reasons a bonus might not show up. First, check that you opted in before making the qualifying deposit — bonuses are not applied automatically in all cases. Second, confirm your deposit met the minimum amount required to trigger the offer. Third, some promotions are time-limited, so if your deposit fell outside the promotion window it would not qualify. If everything looks correct and the bonus is still missing, open a live chat with support and share your transaction details — they can usually resolve it within minutes.

The BC Game VIP programme rewards players who play regularly. You are automatically enrolled when you create an account — there is no separate application needed. As you wager on sports, live casino, slots, or any other games, you accumulate points that push your level up through the VIP tiers. Higher tiers unlock benefits like increased withdrawal limits, personal account managers, exclusive reload bonuses, and priority customer support. Your current VIP level and progress are visible in the account dashboard after you log in.

The BC Game app is available as a direct APK download for Android — it is not on the Google Play Store, so you will need to allow installation from unknown sources. Go to the App page on this site and follow the download link. Before installing, open your Android settings, navigate to Security or Privacy, and enable "Install from unknown sources" or "Allow from this source" for your browser. Once enabled, tap the downloaded APK and follow the on-screen prompts. The app installs in under a minute and your existing login credentials work immediately.

The most common reason for installation failure is that "Install from unknown sources" has not been enabled for the browser or file manager you are using to open the APK. Go to Settings → Apps → your browser → Install unknown apps and toggle it on. If the install still fails, check that you have enough storage space on your device — the app needs a few hundred megabytes free. Also make sure you are using the APK downloaded directly from our App page and not a third-party source. If none of this helps, try clearing your browser cache and re-downloading the file fresh.

At present, the dedicated downloadable app is available for Android only. iPhone and iPad users can access the full BC Game platform through the mobile browser on Safari or Chrome — the site is fully responsive and works well on iOS. All features including live betting, live casino, deposits in PKR, and withdrawals are available through the browser version on any Apple device. Check the App page for the latest information on iOS availability as the platform continues to expand.

Log in to your account and go to Security Settings. You will find the 2FA option there — click Enable and follow the setup instructions. You will need an authenticator app such as Google Authenticator or Authy installed on your phone. Scan the QR code shown on screen with the authenticator app, then enter the six-digit code it generates to confirm the setup. From that point forward, every login will require both your password and a fresh code from the authenticator app. This adds a strong layer of protection, especially important if you regularly deposit and withdraw PKR.

BC Game provides account tools to help you stay in control. Inside your account settings you can set daily, weekly, or monthly deposit limits in PKR. You can also set session time reminders that alert you after a certain period of play. If you feel you need a longer break, a temporary self-exclusion option is available — this locks access to your account for a set period. Gaming is entertainment and it should always feel that way. If it starts to feel like a problem, set tighter limits or reach out to support. Only players aged 18 and above should use this platform.

No. Each player is permitted one account only. Operating multiple accounts is against BC Game's terms and conditions and may result in all associated accounts being suspended and balances forfeited. If you have accidentally created a duplicate account, contact support right away to have it resolved before any action is taken. If you are locked out of your original account, the right approach is to recover access through the password reset flow or by contacting support — not to open a new one.

BC Game does not typically charge platform-side fees on standard deposits or withdrawals in PKR. However, your bank, JazzCash, or Easypaisa provider may apply their own transaction charges — those are outside BC Game's control. Always check your payment provider's fee schedule before transferring funds. For larger withdrawals, any applicable processing note will be shown clearly in the wallet section before you confirm. If you have questions about a specific transaction fee you were charged, support can review the details with you.